ITCS-CADShelp Quick Reference Guide

This Quick Reference Guide provides essential information and step-by-step instructions to help UDAR staff efficiently navigate ITCS and CADS systems.

UDAR IT Support

Process Steps

  1. Work remote or off campus, connect to Global Protect first
    1. After connecting to Global Protect, go to https://cadshelp.berkeley.edu/
  2. Working on campus:
    1. WiFi: Connect to Global Protect first, then go to https://cadshelp.berkeley.edu/
    2. Hardwired: Go to https://cadshelp.berkeley.edu/
  3. Select CADShelp Request
  4. Select IT Requests
  5. Complete the ticket information form for the tasks below
Purchasing and Set-Up of Computers
  • Computer, keyboard, mouse, dock and monitor purchase and setup
  • Other standard computer equipment purchase and setup
  • Printer purchase and setup
  • For ergonomic requests contact Tina Dempsey
PC and Mac Support
  • Installation and support of hardware and software
  • Upgrades
  • Moves
IT Support
  • Audio and visual support
  • Network support
  • Printer support
  • Toubleshooting and problem resolution









Campus IT Support

Process Steps

  1. Go to https://technology.berkeley.edu/contact-us
  2. Select Submit a Ticket
  3. Complete the ticket information form for the tasks below
Campus Application Support
  • bConnected: bCal, bMail, bDrive
  • CalTime
  • BFS/BAIRS
  • BearBuy
  • Cal Answers
  • Issues related to CalNet Company provided cellphone purchase, data, and support, go to: https://technology.berkeley.edu/wireless 

Other CADShelp

Process Steps

  1. Work remote or off campus, connect to Global Protect first
    1. After connecting to Global Protect, go to https://cadshelp.berkeley.edu/
  2. Working on campus:
    1. WiFi: Connect to Global Protect first, then go to https://cadshelp.berkeley.edu/
    2. Hardwired: Go to https://cadshelp.berkeley.edu/
  3. Select CADShelp Request
  4. Email CADShelp@berkeley.edu or call (510) 642-1051
Access to CADS
  • Apply for CADS Access (see instructions for access to CADS on Eureka)
  • Changes in access to CADS
  • Data security questions and issues
Questions Regarding Data
  • Confirm identity, degree, address, marital status, living or deceased, and relationships
  • Identify or resolve duplicate records
Updates of CADS Records
  • Update addresses, email, phone, employment, marital status, and degrees
  • Add relationships and affiliations
  • Add activities and participation
Reports
  • Request new report
  • Modify or re-run existing report
  • Help finding the right report
  • Report won’t run
Problems with CADS
  • Can’t log in to CADS
  • Can’t access the apps I expect to see
  • Can’t find my saved ID list
  • Other CADS questions