Process Steps
- Work remote or off campus, connect to Global Protect first
- After connecting to Global Protect, go to https://cadshelp.berkeley.edu/
- Working on campus:
- WiFi: Connect to Global Protect first, then go to https://cadshelp.berkeley.edu/
- Hardwired: Go to https://cadshelp.berkeley.edu/
- Select CADShelp Request
- Select IT Requests
- Complete the ticket information form for the tasks below
Purchasing and Set-Up of Computers
- Computer, keyboard, mouse, dock and monitor purchase and setup
- Other standard computer equipment purchase and setup
- Printer purchase and setup
- For ergonomic requests contact Tina Dempsey
PC and Mac Support
- Installation and support of hardware and software
- Upgrades
- Moves
IT Support
- Audio and visual support
- Network support
- Printer support
- Toubleshooting and problem resolution
Process Steps
- Go to https://technology.berkeley.edu/contact-us
- Select Submit a Ticket
- Complete the ticket information form for the tasks below
Campus Application Support
- bConnected: bCal, bMail, bDrive
- CalTime
- BFS/BAIRS
- BearBuy
- Cal Answers
- Issues related to CalNet Company provided cellphone purchase, data, and support, go to: https://technology.berkeley.edu/wireless
Process Steps
- Work remote or off campus, connect to Global Protect first
- After connecting to Global Protect, go to https://cadshelp.berkeley.edu/
- Working on campus:
- WiFi: Connect to Global Protect first, then go to https://cadshelp.berkeley.edu/
- Hardwired: Go to https://cadshelp.berkeley.edu/
- Select CADShelp Request
- Email CADShelp@berkeley.edu or call (510) 642-1051
Access to CADS
- Apply for CADS Access (see instructions for access to CADS on Eureka)
- Changes in access to CADS
- Data security questions and issues
Questions Regarding Data
- Confirm identity, degree, address, marital status, living or deceased, and relationships
- Identify or resolve duplicate records
Updates of CADS Records
- Update addresses, email, phone, employment, marital status, and degrees
- Add relationships and affiliations
- Add activities and participation
Reports
- Request new report
- Modify or re-run existing report
- Help finding the right report
- Report won’t run
Problems with CADS
- Can’t log in to CADS
- Can’t access the apps I expect to see
- Can’t find my saved ID list
- Other CADS questions