ITCS-CADShelp Quick Reference Guide

UDAR IT Support

Process Steps

  1. Work remote or off campus, connect to Global Protect first
    1. After connecting to Global Protect, go to https://cadshelp.berkeley.edu/
  2. Working on campus:
    1. WiFi: Connect to Global Protect first, then go to https://cadshelp.berkeley.edu/
    2. Hardwired: Go to https://cadshelp.berkeley.edu/
  3. Select CADShelp Request
  4. Select IT Requests
  5. Complete the ticket information form for the tasks below

Purchasing and Set-Up of Computers

  • Computer, keyboard, mouse, dock and monitor purchase and setup
  • Other standard computer equipment purchase and setup
  • Printer purchase and setup
  • For ergonomic requests contact Tina Dempsey

PC and Mac Support

  • Installation and support of hardware and software
  • Upgrades
  • Moves

IT Support

  • Audio and visual support
  • Network support
  • Printer support
  • Toubleshooting and problem resolution











Campus IT Support

Process Steps

  1. Go to https://technology.berkeley.edu/contact-us
  2. Select Submit a Ticket
  3. Complete the ticket information form for the tasks below

Campus Application Support

  • bConnected: bCal, bMail, bDrive
  • CalTime
  • BFS/BAIRS
  • BearBuy
  • Cal Answers
  • Issues related to CalNet Company provided cellphone purchase, data, and support, go to: https://technology.berkeley.edu/wireless 

Other CADShelp

Process Steps

  1. Work remote or off campus, connect to Global Protect first
    1. After connecting to Global Protect, go to https://cadshelp.berkeley.edu/
  2. Working on campus:
    1. WiFi: Connect to Global Protect first, then go to https://cadshelp.berkeley.edu/
    2. Hardwired: Go to https://cadshelp.berkeley.edu/
  3. Select CADShelp Request
  4. Email CADShelp@berkeley.edu or call (510) 642-1051

Access to CADS

  • Apply for CADS Access (see instructions for access to CADS on Eureka)
  • Changes in access to CADS
  • Data security questions and issues

Questions Regarding Data

  • Confirm identity, degree, address, marital status, living or deceased, and relationships
  • Identify or resolve duplicate records

Updates of CADS Records

  • Update addresses, email, phone, employment, marital status, and degrees
  • Add relationships and affiliations
  • Add activities and participation

Reports

  • Request new report
  • Modify or re-run existing report
  • Help finding the right report
  • Report won’t run

Problems with CADS

  • Can’t log in to CADS
  • Can’t access the apps I expect to see
  • Can’t find my saved ID list
  • Other CADS questions